Privacy Policy
Privacy Policy
At Serah, we respect your privacy and are committed to protecting the personal information you provide while shopping with us. This Privacy Policy outlines the types of information we collect, how we use it, and the steps we take to ensure your information is secure. By using our website, you agree to the practices outlined in this policy.
Information We Collect
To provide you with the best possible shopping experience, we collect the following types of information:
- Personal Information: When you place an order or create an account, we collect personal details such as your name, email address, phone number, billing and shipping addresses, and payment information.
- Non-Personal Information: We also collect non-personal data through cookies and tracking technologies, including your IP address, browser type, operating system, and browsing behavior on our website.
- Third-Party Information: We may collect information from third parties, such as social media platforms or advertising partners, to enhance your experience or offer personalized content and advertisements.
How We Use Your Information
The information we collect is used for the following purposes:
- Order Processing: To process and fulfill your orders, including delivering your products and communicating with you regarding your purchase.
- Customer Support: To provide customer service, respond to inquiries, and resolve any issues you may encounter with your orders or products.
- Marketing & Promotions: To send you promotional emails, newsletters, or updates about new products, services, or special offers that may interest you. You can opt-out of these communications at any time.
- Website Improvements: To analyze and improve the performance and functionality of our website, ensuring a smooth and user-friendly shopping experience.
How We Protect Your Information
We take the security of your personal information seriously. We implement various security measures, including:
- Encryption: We use SSL (Secure Socket Layer) encryption to protect your sensitive information, such as payment details, during transmission.
- Access Control: We limit access to your personal information to authorized personnel only, ensuring that it is handled securely.
- Secure Payment Gateways: We use trusted and secure payment processors to handle all financial transactions, which are compliant with industry standards for data security.
While we take significant measures to protect your data, please note that no method of data transmission or storage is entirely secure. We cannot guarantee the absolute security of your information, but we are dedicated to taking all reasonable steps to protect it.
Sharing Your Information
We value your privacy and will not sell, rent, or trade your personal information to third parties. However, we may share your information in the following cases:
- Service Providers: We may share your personal information with trusted third-party service providers, such as shipping companies, payment processors, and email marketing platforms, who help us operate our business and fulfill your orders. These service providers are bound by confidentiality agreements and are only permitted to use your information to perform specific tasks on our behalf.
- Legal Requirements: We may disclose your information if required by law, such as in response to a subpoena, court order, or legal process, or to protect our rights, safety, or property, as well as the rights, safety, and property of others.
- Business Transfers: In the event of a merger, acquisition, or sale of our business or assets, your personal information may be transferred as part of the transaction. You will be notified via email or a prominent notice on our website if such a change occurs.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that allow us to:
- Remember your preferences and settings: We use cookies to remember your shopping cart, login details, and language preferences.
- Analyze website performance: We use cookies to track website traffic, understand how visitors interact with our site, and make improvements.
- Serve personalized ads: Cookies help us deliver more relevant ads based on your browsing behavior.
You can manage or disable cookies through your browser settings, but please note that doing so may affect the functionality of our website.
Your Rights and Choices
As a customer, you have certain rights regarding your personal information:
- Access and Correction: You may request access to the personal information we hold about you and request corrections if the information is inaccurate or incomplete.
- Opt-Out of Marketing Communications: If you no longer wish to receive promotional emails or newsletters, you can unsubscribe by following the instructions in the email or by contacting us directly.
- Data Deletion: You can request that we delete your personal information, subject to certain legal obligations or business needs.
To exercise these rights or if you have any questions or concerns about how we handle your personal information, please contact us at:
- Email: contact@serahbeauty.com
- Website: serahbeauty.com
Third-Party Links
Our website may contain links to third-party websites, such as social media platforms, affiliates, or advertisers. Please note that these sites have their own privacy policies, and we are not responsible for the content or practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make updates, we will post the revised policy on our website with a new "Last Updated" date. We encourage you to review this page periodically to stay informed about how we protect your information.
Contact Information
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please don't hesitate to contact us:
Email: contact@serahbeauty.com
Website: serahbeauty.com
- Thank you for trusting Serah with your personal information. We are committed to keeping it safe and secure while providing you with the best possible shopping experience.