Shipping Policy

Shipping Policy

At serah, we are committed to delivering your orders in a timely and efficient manner. Below is a detailed overview of our shipping policies:

1. Processing Time

  • All orders are processed within 1-3 business days from the date of purchase. Orders placed on weekends or holidays will be processed the next business day.
  • After processing, the time it takes for your order to arrive will depend on the shipping method and destination.

2. Shipping Methods and Rates

  • We offer several shipping options, including standard, expedited, and international shipping. Shipping rates will be calculated at checkout based on your delivery address and selected shipping method.
  • Domestic Shipping: Estimated delivery time for domestic orders is typically between 3-7 business days depending on the selected shipping method.
  • International Shipping: For international orders, delivery time may vary between 7-21 business days, depending on the destination country, customs processing, and the shipping carrier.

3. Shipping Charges

  • Shipping charges are calculated at checkout and depend on the size, weight of your order, and delivery location.
  • We may offer free shipping promotions from time to time, but this will be specified during the checkout process.

4. Tracking Your Order

  • Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your order on the carrier’s website.
  • If you have not received your tracking information within 3 business days, please contact our customer support team at [support email].

5. Shipping Restrictions

  • We currently ship to most locations worldwide. However, there may be some countries or regions where shipping is restricted. If we are unable to ship to your location, we will notify you via email and offer a full refund.
  • We are not responsible for any import duties, taxes, or customs fees that may apply to international shipments. These fees are the responsibility of the customer.

6. Address Accuracy

  • Please ensure that your shipping address is correct and complete when placing your order. We are not responsible for delays or issues caused by incorrect or incomplete addresses. If you notice an error in your shipping address, please contact us immediately to make changes before your order is shipped.

7. Lost or Damaged Shipments

  • We take great care in packing your order to ensure it arrives safely. However, if your order is lost or damaged during transit, please contact us within 7 days of receiving the tracking information. We will investigate the issue and work with the carrier to resolve the matter.
  • If a package is returned to us due to an incorrect address or failed delivery attempts, we will contact you to resolve the issue. Additional shipping charges may apply to reship the package.

8. Delays and Backorders

  • While we strive to ship your orders promptly, some delays may occur due to weather, holidays, or carrier issues. We will notify you of any significant delays or backordered items.
  • If an item is on backorder, we will provide an estimated restock date and keep you informed about the status of your order.

9. Customer Service

  • If you have any questions or concerns about your shipment, please contact us at contact@serahbeauty.com, and we will be happy to assist you.

Thank you for shopping with Serah. We appreciate your business and are committed to delivering your order as quickly and securely as possible.